FAQs
Common questions about AngelHome. Cannot find an answer? Reach us via Contact.
1What domestic helper services does AngelHome offer?
Filipino helpers, Indonesian helpers, elderly care, childcare, confinement nannies, household assistants, helper transfers and visa/contract services — across Hong Kong Island, Kowloon and the New Territories.
2Do you charge before matching a helper?
We learn your household needs and budget first, then arrange interview matching. The fee range is explained before matching; the service fee is charged only after you confirm and sign, with no surprise charges.
3Which parts of Hong Kong does AngelHome cover?
All 18 districts listed by the Home Affairs Department, including estates and streets on Hong Kong Island, in Kowloon and in the New Territories. Area pages note home-visit and booking tips.
4How do I contact AngelHome?
Use the website enquiry, WhatsApp or email [email protected]. We help arrange helper matching, contracts and visas.
5What door-to-door services does AngelHome offer?
Locksmith, repair, cleaning, drain unblocking, pest control, installation, moving, recycling, plus specialised jobs like washer/AC/plumbing — across Hong Kong.
6Will you start work before quoting?
No. We quote before work; parts or scope changes need your approval first.
7Do you cover my estate?
Major districts and many estates are covered. Browse Service Areas or book with your address noted.
8What about visitor registration or cargo lifts?
Note management rules when booking — we coordinate visitor passes and cargo lifts.
9How do I contact support?
Use the booking form, WhatsApp (+852-57791074) or WeChat (15012918117), or email [email protected].
10Which languages does the site support?
Traditional Chinese by default, plus Simplified Chinese and English.