These Terms of Service and User Agreement (the “Terms”) are a binding agreement between you (the “User” or “you”) and AngelHome Hong Kong Limited (天使到家香港有限公司) (the “Company”, “we”, “us” or “our”), operating the AngelHome online platform at https://www.angelhome.hk (the “Platform”).
Please read these Terms carefully before using the Platform. By registering an account, placing an order, or otherwise using our services, you confirm that you have read, understood and agree to be bound by these Terms and our related policies (Privacy Policy, Payment & Billing Policy, Refund & Cancellation Policy, and Service Delivery Policy).
1. About the Platform
AngelHome is a licensed employment agency in Hong Kong that operates an online platform connecting employers with foreign domestic helpers (FDWs, including Filipino and Indonesian helpers) for matching, contracting and fulfillment support. Unless expressly stated otherwise, the Company acts as an employment agency: it screens and matches suitable helpers for employers and assists with the Standard Employment Contract (ID407), visa / immigration and related procedures. The employment relationship between the helper and the employer is established by both parties under applicable law, and the Company does not assume the employer’s liabilities toward the helper.
2. Eligibility and account
You must provide true, accurate and complete registration information and keep your login credentials secure. You are responsible for all activity under your account. You must be legally capable of entering into a binding contract in your jurisdiction.
3. Employment requirements and User obligations
You must submit accurate employment requirements (helper nationality and category, care recipient, desired deployment date, household situation and special requirements). An order becomes effective after successful payment according to our Payment & Billing Policy. You must comply with the laws of the Hong Kong Special Administrative Region and relevant jurisdictions (including the Employment Ordinance and immigration rules), and must not use the Platform for unlawful purposes.
4. Fees, payment and billing
Prices are displayed on the Platform. Payments are processed by licensed payment partners (which may include card networks, Stripe, PayPal, Airwallex / 空中云汇, or other processors we enable). Full payment rules are set out in our Payment & Billing Policy.
5. Service delivery, changes and refunds
How services are delivered (confirmation, contract execution, deployment) is described in our Service Delivery Policy. Cancellations and refunds are governed by our Refund & Cancellation Policy.
6. Company rights and obligations
We will reasonably operate the Platform, facilitate matching and settlement, and require identity verification of providers where applicable. We will protect personal data as described in our Privacy Policy. We may refuse, suspend or terminate access for breach of these Terms or suspected fraud.
7. Liability
To the maximum extent permitted by law, the Company is not liable for losses arising from force majeure, destination-side restrictions, or provider performance failures beyond our reasonable control; where we are at fault for Platform-side failures, our liability is limited to fees you paid for the affected order. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
8. Intellectual property
Platform content, trademarks and software belong to the Company or its licensors. You may not copy or exploit them without prior written consent.
9. Governing law and disputes
These Terms are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict-of-law rules. Parties should first attempt good-faith negotiation via [email protected]; failing that, disputes may be submitted to the courts of Hong Kong.
If your consumer-protection law mandates a different mandatory forum or rights, those mandatory rights remain unaffected.
10. Changes
We may update these Terms as our business or laws evolve. The updated version will be posted on the Platform with a new “Last updated” date. Continued use constitutes acceptance.
Customer support & contact
- Legal entity: AngelHome Hong Kong Limited (天使到家香港有限公司)
- Registered address: Hong Kong
- Brand / website: AngelHome — https://www.angelhome.hk
- Email: [email protected]
- Contact page: Support & contact form
- Response time: We typically respond to support requests within 24 hours on business days (Hong Kong time, Monday–Friday).