This Service Delivery Policy (also referred to as our “Shipping Policy” for payment and compliance review) describes how AngelHome Hong Kong Limited (天使到家香港有限公司), operating AngelHome at https://www.angelhome.hk, fulfills orders. We do not sell or ship physical merchandise. There is no parcel logistics, tracking number or warehouse shipping address. What you purchase is a foreign domestic helper matching, introduction and related support service delivered digitally (confirmation) and through contract execution and deployment (fulfillment).
1. What is delivered
- Digital confirmation: after successful payment, order confirmation, service details and helper profile / contact information (when appropriate under our privacy rules) appear in your account and / or email.
- Fulfillment: recommendation of suitable helpers, interview arrangements, execution of the Standard Employment Contract (ID407), assistance with visa / immigration procedures, and the helper’s deployment and fulfillment as agreed.
2. Delivery / fulfillment timeline
- Instant to same business day: digital order confirmation is usually issued immediately after payment clears.
- Matching & arrangement: depending on helper supply, nationality and requirements, recommendation and interview arrangements may take from days to weeks. Status updates appear on the Platform.
- Fulfillment date: the helper’s deployment / fulfillment occurs on the start date stated in the contract—not via courier.
3. No physical shipping address
Because no goods are mailed, we do not publish a goods return / warehouse address. Business and support correspondence should use [email protected] or the contact form. Legal entity: AngelHome Hong Kong Limited (天使到家香港有限公司).
4. Delays and non-delivery
If confirmation is not received, matching fails, or the helper cannot deploy as agreed for reasons attributable to the Platform or provider, contact us promptly. Remedies (reschedule, replacement helper, refund) follow our Refund & Cancellation Policy and Terms of Service.
5. User responsibilities
Provide accurate household and employment information, a reachable contact number, and complete interviews and contract signing at the agreed time. Failure to complete interviews or signing without timely notice may be treated as a completed or non-refundable service under the cancellation rules.
6. Changes
We may update this Policy as products evolve; the posted version on the Platform controls.
Customer support & contact
- Legal entity: AngelHome Hong Kong Limited (天使到家香港有限公司)
- Registered address: Hong Kong
- Brand / website: AngelHome — https://www.angelhome.hk
- Email: [email protected]
- Contact page: Support & contact form
- Response time: We typically respond to support requests within 24 hours on business days (Hong Kong time, Monday–Friday).